Shipping Policy
Thank you for shopping at Southern Secret. We are dedicated to delivering your orders quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Times
-
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
-
You will receive another notification when your order has shipped.
-
Note: Processing times may slightly increase during peak festive seasons or promotional launches.
2. Shipping Rates and Delivery Estimates
We offer reliable shipping options across India. Shipping charges for your order will be calculated and displayed at checkout.
-
Standard Delivery: Estimated delivery within 4 to 7 business days after dispatch.
-
Express Delivery: Estimated delivery within 2 to 4 business days after dispatch (available for select pin codes).
Free Shipping: We offer free standard shipping on all orders above a specific cart value (as updated on our checkout page).
3. Shipment Tracking
Once your package is dispatched, we will send you a shipment confirmation email containing your tracking number(s). You can use the tracking ID on our courier partner’s website to monitor your delivery status in real-time.
4. Damages and Issues
Southern Secret takes great care in packaging our products securely.
-
If you receive your order damaged, broken, or leaking, please contact us immediately or within 48 hours of delivery.
-
Please save all packaging materials and damaged goods, and share an unboxing video or photos with our support team to help us process a replacement or refund quickly.
5. Contact Us
If you have any questions about the status of your order or our shipping process, please reach out to us:
Phone: 9962381878
Email: southernsecret2009@gmail.com